The Power of Example
Published by Theresee on Tue, 12/19/2017 - 11:55am
For I have given you an example, that you also should do just as I have done to you.
A certain client owed our company $19,000.00. He claimed to have sent the check a month earlier, but we had no record of it. We believed we were getting “slow walked,” but were assured the first check had been cancelled and another would be overnighted.
The next day, while unpacking my bag, my hand brushed against something. I pulled it out and, to my horror, beheld the missing check! The postmark was over a month old. Then I remembered checking the mail one day on my way out. Apparently, I had forgotten all about the envelope.
Since the check had already been cancelled, a replacement was on the way, and everyone assumed the client was at fault, it seemed best to quietly shred the check and let the matter pass.
The following morning, I read Frank Lanza’s fine Workday Reflection entitled “Be His Spokesman.” In it, Frank recalled a time his company made an error that cost thousands of clients a few dollars each, but millions in the aggregate. Convinced no one would ever notice, the consensus was to do nothing. But Frank spoke up and convinced his colleagues to do the right thing.
Thanks to Frank’s example, I knew what I had to do.
At our next meeting, I read Frank’s reflection to the whole room, dramatically pulled the check from my portfolio, and confessed I was to blame for the $19,000.00 shortage. I restored the client’s reputation and made a proper apology.
Never underestimate the power of a good example. You never know how far its influence will extend.
TAKE THE CHALLENGE: How can you be Christ at work in a manner people can see and recognize?